These support packages are intended for resellers only. Please contact us if you are a reseller and need a different package to fit your needs. Contact us >>
3rd-Level Support for Resellers
3rd-Level Support is addressed to companies who sell products (hardware or software) to their customers that use PostgreSQL as a database. This support variant ensures that you can offer a full SLA to your customers, even if you don’t yet have the necessary know-how. Our experts provide you with the expertise you need to keep an edge over the competition.
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CPN (CYBERTEC Partner Network)
If you are a system or software house that wants to offer PostgreSQL to its customers instead of or along with other database systems, we suggest joining the CYBERTEC Partner Network.
Read more >>Support for Resellers Services Overview
| Query Tuning | ✖ |
For Resellers only! |
| Bug fix / Patches | ✔ | |
| Backup / Restore | ✖ | |
| Backup / Restore Assistance | ✖ | |
| DB/OS* Health Check on Request | ✖ | |
| DB/OS* Health Check Automated / Monthly | ✖ | |
| PostgreSQL Parameter Tuning | ✔ | |
| User Management | ✖ | |
| Tablespace Management | ✖ | |
| Slow Query Detection | ✖ | |
| Vacuum Tuning | ✖ | |
Monitoring / Alerting | ✖ | |
| PostgreSQL Update* | ✖ | |
| PostgreSQL Upgrades* | ✖ | |
| PostgreSQL Deployment* | ✖ | |
| Sizing | ✖ | |
| DB Security Check | ✖ | |
| Trouble Shooting | ✖ | |
| PostgreSQL Packaging (RPM, DEB) | ✔ | |
| postgres-operator | ✔ | |
| Extended Product Support*** | ✔ | |
| Drivers for C, Python,… | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
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