These support packages are intended for resellers only. Please contact us, if you are a reseller and do not find a fitting package for your needs. Contact us >>

3rd-Level Support

3rd-Level Support is addressed to companies who sell products (hardware or software) to their customers that use PostgreSQL as database. This support variant ensures that you can offer a full SLA to your customers, even if you don’t have the needed know-how in house. 

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CPN (CYBERTEC Partner Network)

If you are a system or software house that wants to offer PostgreSQL to its customers instead or next to other database systems, we suggest joining the CYBERTEC Partner Network. 

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Services Overview

3rd-Level Support

CPN (Cybertec Partner Network)

Query Tuning

 

 

 

 

 

 

 

 

 

 

For Resellers only!

Bugfix / Patches

Backup / Restore

Backup / Restore Assistance

DB/OS* Health Check on Request

DB/OS* Health Check Automated / Monthly

PostgreSQL Parameter Tuning

User Management

Tablespace Management

Slow Query Detection

Vacuum Tuning

Monitoring / Alerting

PostgreSQL Update*

PostgreSQL Upgrades*

PostgreSQL Deployment*

Sizing

DB Security Check

Trouble Shooting

PostgreSQL Packaging (RPM, DEB)

postgres-operator

Extended Product Support***

Drivers for C, Python,…

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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Contact

Contact our sales team for more information on our support packages.

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