9/5 Remote DBA
9/5 Remote DBA pakett tähendab, et hoolitseme Teie andmebaaside eest kaugtuge pakkudes. Teie andmebaase haldavad ja jälgivad CYBERTECi eksperdid – esmaspäevast reedeni tavapärastel tööaegadel.
24/7 Remote DBA
24/7 Remote DBA pakett tähendab, et hoolitseme Teie andmebaaside eest ööpäevaringselt kaugtuge pakkudel. Teie andmebaase haldavad ja jälgivad täielikult CYBERTECi eksperdid – ööpäevaringselt.
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9/5 Dedicated DBA
9/5 Dedicated DBA 9/5 pakett tähendab, et Teie käsutuses on spetsiaalne CYBERTECi ekspert, kes hoolitseb Teie andmebaasi eest kaugtuge pakkudes – seda esmaspäevast reedeni tavapärastel töötundidel.
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24/7 Cloud-based Support
24/7 pilvepõhine tugi tähendab, et aitame Teid ööpäevaringselt Teie PostgreSQL-i andmebaaside küsimustes, mida hostitakse jagatud pilveplatvormidel.
Loe rohkem >>Services Overview
| 24/7 Remote DBA | 9/5 Remote DBA | 9/5 Dedicated DBA | 24/7 Cloud-based Support | |
| Query Tuning | ✖ | ✖ | ✖ | ✖ |
| Bugfix / Patches | ✔ | ✔ | ✔ | ✖ |
| Backup / Restore | ✔ | ✔ | ✔ | ✔ |
Backup / Restore Assistance | ✔ | ✔ | ✔ | ✔ |
| DB/OS* Health Check on Request | ✔ | ✔ | ✔ | ✔ |
| DB/OS*Health Check Automated / Monthly | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ | ✔ |
| User Management | ✔ | ✔ | ✔ | ✔ |
| Tablespace Management | ✔ | ✔ | ✔ | ✖ |
| Slow Query Detection | ✔ | ✔ | ✔ | ✔ |
| Vacuum-Tuning | ✔ | ✔ | ✔ | ✔ |
| Monitoring / Alerting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Update* | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Upgrades* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Deployment** | ✔ | ✔ | ✔ | ✖ |
| Sizing | ✔ | ✔ | ✔ | ✖ |
| DB Security Check | ✔ | ✔ | ✔ | ✔ |
| Trouble Shooting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✖ |
| postgres-operator | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python,… | ✔ | ✔ | ✔ | ✔ |
| Extended Product Support*** | ✔ | ✔ | ✔ | LIMITED |
Key Account Manager | ✔ | ✔ | ✔ | ✖ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
Meie tugikanalid, SLA ja päringutele vastamise ajad
Loe rohkem lisainfot CYBERTEC-i tugikanalite, teenusetaseme lepingute ja tugipakettide reageerimisaegade kohta.
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