PostgreSQL Support

Problem-free databases with the best PostgreSQL support possible

Choose from three types of packages to get the PostgreSQL support that truly meets your needs. You can further enhance your selected package with specialized add-on features. But that’s not all! Take your database performance to the next level by ordering the new consultant-supervised recommendation engine, which is proven to minimize the number of PostgreSQL support tickets.

  • Standard: This is the lightweight option that offers fundamental security.
  • Pro: The professional solution tailored for medium-sized customers.
  • Enterprise: The high-scalability solution designed for enterprise-grade requirements.
Bug Fixes for PostgreSQLYESYESYES
Supported PostgreSQL versions7 years7 yearsUnlimited
(No outphasing)
Ticket SystemNO*YESYES
Number of TicketsLimitedLimitedUnlimited
Support for emergency restoreNOYESYES
PostgreSQL in DockerYESYESYES
Remote loginNONOYES
Slow query tuningNONOYES**
Default response time1h45min30min
Support times8x58x524x7

*Email Support
** For business critical slow queries causing problems

Download the full list of included services, drivers, support response times, SLAs.

What makes us unique is that we have the entire toolchain people will need to run PostgreSQL.

Time for a PostgreSQL Health Check

Avoid problems in the first place and take care of securing your database early on with our PostgreSQL Health Check. Our experts are happy to take a look at your database and identify potential problems in terms of performance, security and high availability.

PostgreSQL Support Toolchain

Because prevention is better than fixing

Get rid of critical tickets! Composed of various self-developed tools, the Support Toolchain is able to monitor your database and to track your infrastructure in order to predict failure. Opt in for the Support Toolchain and get notified as soon as the engine detects potential problems. And just to be on the safe side: the fix will get implemented only with the customer's approval.

Support Toolchain

Components & Technologies

The engine-infrastructure consists of the following self-developed-tooling:

  • pgwatch2: Enterprise monitoring and metric collection
  • pg_deep_thinker: We generate professional advice and compile recommendations to make your database work more efficiently.
  • CRE (CYBERTEC recommendation engine): Deep query inspection and time series analysis engine
  • pg_permissions: Automatic permission monitoring and divergence detection

The consultant-supervised recommendation engine tells you what you really need to know: change column order, create or drop indexes, change runtime parameters, or rewrite a query. Benefit from real, professional advice, which is then cross checked by experts to achieve maximum efficiency.

Remote Login Handling and Support Channels

We offer support through any desired system or channel. Reach out with an issue via ticketing system, hotline, email, or Slack.

EMERGENCY PostgreSQL Support

Dial +43 2622 93022-0 for 24/7 emergency help


It’s not always obvious why a database isn’t working as it should; often, identifying the real problem isn’t easy. Most of the time, it’s not a single parameter that causes the problem, but the combined interaction of different components and parameters. Due to their many years of experience and detailed PostgreSQL know-how, our experts recognize the “usual suspects”, and can quickly identify underlying problems and fix them – our PostgreSQL specialists will explain to you in detail what error messages mean, and how to eliminate them.


CYBERTEC provides fast and unbureaucratic assistance in case of data loss. Is data loss imminent or are you unsure whether your database is corrupt? Have you already lost data? Our experts support you with analyzing and fixing errors in your database and provide professional data recovery services. The good news is: in the majority of cases, data loss is limited and our consultants will be able to restore or recover a large part of your data.

If disaster has struck, recovering from a backup is the first and most obvious thing to do. CYBERTEC can provide assistance and support data recovery from your backup.

We also provide help for commonly-needed tools, including but not limited to:

  • pgbackrest
  • barman
  • pg_dump / pg_restore

If you are having issues with any of those tools, or if you are just not sure how to use them, contact us.

CYBERTEC Logo white
CYBERTEC PostgreSQL International GmbH
Römerstraße 19
2752 Wöllersdorf

+43 (0) 2622 93022-0

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