PostgreSQL Support

Assurance around your most important database workloads

When you need truly knowledgeable and dependable PostgreSQL support, choose CYBERTEC. Sleep easy and meet your compliance requirements, knowing your mission-critical PostgreSQL databases are in the hands of experts.

Premium Support

Enterprise-class PostgreSQL support

Reliably meeting your most pressing database needs with our unique IP

Peace of mind around mission-critical workloads

Enjoy comprehensive monitoring and ultra-responsive support and patching for all your PostgreSQL workloads, including on PostgreSQL Enterprise Edition.

Meet your compliance requirements

Confidently align with legislative, regulatory and contractual requirements. We’re ISO 27001-certified and support customers in highly regulated sectors.

Your trusted PostgreSQL partner

Whether you’re new to PostgreSQL or have an experienced in-house team, benefit from our unique support tooling, plus access to deep technical expertise, strategic advisory, or simply extra capacity, as soon as you need it.

Get PostgreSQL Support

PostgreSQL Support Features

Support tailored to you

We match our support to your needs. Add optional extras, including remote DBA, migrations, and strategic PostgreSQL consultancy.

Deep PostgreSQL expertise and IP

We’ve been active contributors to the PostgreSQL codebase and community for 25 years. Benefit from this experience, plus our unique monitoring and support tooling.

Ultra-responsive cover

When something goes wrong, you need the assurance it’ll be resolved quickly. Our SLA-backed response times give you this peace of mind.

Global team with a local presence

Our support team spans the globe, meaning there’s always an expert available, plus specialists in your region during working hours.

Get PostgreSQL Support

PostgreSQL support for any organisation and workload

Run PostgreSQL anywhere

ON PREMISE

VIRTUAL MACHINES

KUBERNETES

PUBLIC CLOUD, INCLUDING AWS AND
MICROSOFT AZURE

Enabling any data-driven application

HIGH-VOLUME AND HIGH-VELOCITY
TRANSACTION PROCESSING

HIGH AVAILABILITY

ADVANCED ANALYTICS

AI AND MACHINE LEARNING

Seamless alignment with your ways of working

FIRST-LINE SUPPORT

SECOND-LINE SUPPORT

THIRD-LINE SUPPORT

SLA Additional service optionsMatches

REMOTE DBA

POSTGRESQL CONSULTANCY

ARCHITECTURE ADVISORY

POSTGRESQL MIGRATIONS

Choose the right level of PostgreSQL support

Peace of mind for everyone from large enterprises to ambitious SMEs

PostgreSQLSupport Service	Standard Edition	Professional Edition	Enterprise Edition
Bug Fixes for PostgreSQL	✔	✔	✔
Supported PostgreSQL versions	7 years	7 years	Unlimited (no outphasing)
Ticket System	no*	✔	✔
Number of Tickets	fair-use	fair-use	Unlimited
PostgreSQL in Docker	✔	✔	✔
Remote login	no	no	✔
Slow query tuning	no	no	✔**
Default response time	1h	45min	30min
Support times	8x5	8x5	24x7

*Email Support
** For business critical slow queries causing problems

Download the full PDF list of included services, drivers, support response times, SLAs.

Full Support Policy
Policy Compendium