Read below to find out about all of your Advanced Support options.
9/5 Remote DBA
9/5 Remote DBA means we take care of your databases via remote access. Your databases are fully managed and monitored by CYBERTEC experts – from Monday to Friday within business hours.
24/7 Remote DBA
24/7 Remote DBA means we take care of your databases around the clock via remote access. Your databases are fully managed and monitored by CYBERTEC experts – at all times.
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9/5 Dedicated DBA
9/5 Dedicated DBA means you get a dedicated CYBERTEC expert who takes care of your database remotely – from Monday to Friday within business hours.
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24/7 Cloud-based Support
24/7 Cloud-based Support means that we assist you with your PostgreSQL databases hosted in common cloud platforms around the clock.
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Advanced Support Services Overview
24/7 Remote DBA | 9/5 Remote DBA | 9/5 Dedicated DBA | 24/7 Cloud-based Support | |
Query Tuning | ✖ | ✖ | ✖ | ✖ |
Bugfix / Patches | ✔ | ✔ | ✔ | ✖ |
Backup / Restore | ✔ | ✔ | ✔ | ✔ |
Backup / Restore Assistance | ✔ | ✔ | ✔ | ✔ |
DB/OS* Health Check on Request | ✔ | ✔ | ✔ | ✔ |
DB/OS*Health Check Automated / Monthly | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ | ✔ |
User Management | ✔ | ✔ | ✔ | ✔ |
Tablespace Management | ✔ | ✔ | ✔ | ✖ |
Slow Query Detection | ✔ | ✔ | ✔ | ✔ |
Vacuum-Tuning | ✔ | ✔ | ✔ | ✔ |
Monitoring / Alerting | ✔ | ✔ | ✔ | ✔ |
PostgreSQL Update* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Upgrades* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Deployment** | ✔ | ✔ | ✔ | ✖ |
Sizing | ✔ | ✔ | ✔ | ✖ |
DB Security Check | ✔ | ✔ | ✔ | ✔ |
Trouble Shooting | ✔ | ✔ | ✔ | ✔ |
PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✖ |
postgres-operator | ✔ | ✔ | ✔ | ✖ |
Drivers for C, Python,… | ✔ | ✔ | ✔ | ✔ |
Extended Product Support*** | ✔ | ✔ | ✔ | LIMITED |
Key Account Manager | ✔ | ✔ | ✔ | ✖ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
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