9/5 Remote DBA 

9/5 Remote DBA means we take care of your databases via remote access.  Your databases are fully managed and monitored by CYBERTEC experts – from Monday to Friday within business hours.

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24/7 Remote DBA

24/7 Remote DBA means we take care of your databases around the clock via remote access. Your databases are fully managed and monitored by CYBERTEC experts – at all times.

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9/5 Dedicated DBA

9/5 Dedicated DBA means you get a dedicated CYBERTEC expert who takes care of your database remotely – from Monday to Friday within business hours.

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24/7 Cloud-based Support

24/7 Cloud-based Support means that we assist you with your PostgreSQL databases hosted in common cloud platforms around the clock.

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Services Overview

24/7
Remote DBA 
9/5
Remote DBA 
9/5
Dedicated DBA 
24/7
Cloud-based Support
Query Tuning

Bugfix / Patches

Backup / Restore

Backup / Restore Assistance

DB/OS* Health Check on Request

DB/OS*Health Check Automated / Monthly

PostgreSQL Parameter Tuning

User Management

Tablespace Management

Slow Query Detection

Vacuum-Tuning

Monitoring / Alerting

PostgreSQL Update*

PostgreSQL Upgrades*

PostgreSQL Deployment**

Sizing

DB Security Check

Trouble Shooting

PostgreSQL Packaging (RPM, DEB)

postgres-operator

Extended Toolchain***

LIMITED

Drivers for C, Python,…

Key Account Manager

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, cybertec-extensions, PostGIS, pgWatch

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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Contact

Contact our sales team for more information on our support packages.

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