With 9/5 Remote DBA, we take care of your databases via remote access. Your databases are fully managed and monitored by CYBERTEC experts. We are here to take care of any problems before you even notice them and proactively inform you about possible future problems and needed actions.
9/5 means that we’re here for you from Monday to Friday from 9am to 5pm (CET/MEZ).
Give your IT team more time and resources to focus on their core business!
If you need 24/7 Remote DBA service, please have a look here. We also offer a Dedicated DBA service.
Services Overview
| 24/7 Remote DBA | 9/5 Remote DBA | 9/5 Dedicated DBA | 24/7 Cloud-based Support | |
| Query Tuning | ✖ | ✖ | ✖ | ✖ |
| Bugfix / Patches | ✔ | ✔ | ✔ | ✖ |
| Backup / Restore | ✔ | ✔ | ✔ | ✔ |
Backup / Restore Assistance | ✔ | ✔ | ✔ | ✔ |
| DB/OS* Health Check on Request | ✔ | ✔ | ✔ | ✔ |
| DB/OS*Health Check Automated / Monthly | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ | ✔ |
| User Management | ✔ | ✔ | ✔ | ✔ |
| Tablespace Management | ✔ | ✔ | ✔ | ✖ |
| Slow Query Detection | ✔ | ✔ | ✔ | ✔ |
| Vacuum Tuning | ✔ | ✔ | ✔ | ✔ |
| Monitoring / Alerting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Update* | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Upgrades* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Deployment** | ✔ | ✔ | ✔ | ✖ |
| Sizing | ✔ | ✔ | ✔ | ✖ |
| DB Security Check | ✔ | ✔ | ✔ | ✔ |
| Troubleshooting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✖ |
| postgres-operator | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ | ✔ |
| Extended Product Support*** | ✔ | ✔ | ✔ | LIMITED |
Key Account Manager | ✔ | ✔ | ✔ | ✖ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>Pricing
Pricing is based on a monthly fee per instance.
There’s no minimum amount of instances.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
Read more >>