24/7 Cloud-based Support means that we assist you with your PostgreSQL database hosted in common cloud platforms (Microsoft Azure, Amazon AWS, Google Cloud Platform, …).

This service includes troubleshooting, performance tuning and assisted monitoring. Please note that bugfixes cannot be included in this service.

Services Overview

24/7
Remote DBA 
9/5
Remote DBA 
9/5
Dedicated DBA 
24/7
Cloud-based Support
Query Tuning

Bugfix / Patches

Backup / Restore

Backup / Restore Assistance

DB/OS* Health Check on Request

DB/OS*Health Check Automated / Monthly

PostgreSQL Parameter Tuning

User Management

Tablespace Management

Slow Query Detection

Vacuum-Tuning

Monitoring / Alerting
PostgreSQL Update*

PostgreSQL Upgrades*

PostgreSQL Deployment**

Sizing

DB Security Check

Trouble Shooting

PostgreSQL Packaging (RPM, DEB)

postgres-operator

Drivers for C, Python,…

Extended Product Support***

LIMITED

Key Account Manager

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Pricing

Pricing is based on an annual fee per core.
Contract minimum is 12 cores.

Please contact us for detailed pricing information!

Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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Contact

Contact our sales team to get cloud-based support today!

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