What if your company sells products, either software or hardware, that run PostgreSQL? You need to offer your customers an SLA, but don’t have extensive database know-how in-house? Then 3rd Level Support is the perfect fit – let our expertise fill in those gaps!
With our Third Level Support, you remain the first contact for your customers and provide 1st and 2nd Level support to them. Our team will be in charge of all requests that your team cannot handle technically. CYBERTEC 3rd Level Support is 24/7 – meaning that we are here for you and your customers at all times.
This support package is intended for resellers only. Please contact us if you are a reseller and need a different package. Contact us >>
3rd Level Support Services Overview
| 3rd Level Support | ||
| Query Tuning | ✔ |
For Resellers only! |
| Bug fix / Patches | ✔ | |
| Backup / Restore | ✖ | |
| Backup / Restore Assistance | ✖ | |
| DB/OS* Health Check on Request | ✖ | |
| DB/OS* Health Check Automated / Monthly | ✖ | |
| PostgreSQL Parameter Tuning | ✔ | |
| User Management | ✖ | |
| Tablespace Management | ✖ | |
| Slow Query Detection | ✖ | |
| Vacuum Tuning | ✖ | |
Monitoring / Alerting | ✖ | |
| PostgreSQL Update* | ✖ | |
| PostgreSQL Upgrades* | ✖ | |
| PostgreSQL Deployment* | ✖ | |
| Sizing | ✖ | |
| DB Security Check | ✖ | |
| Troubleshooting | ✖ | |
| PostgreSQL Packaging (RPM, DEB) | ✔ | |
| postgres-operator | ✔ | |
| Drivers for C, Python,… | ✔ | |
| Extended Product Support*** | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>3rd Level Support Services Pricing
Pricing is based on an annual fee per core.
Contract minimum is 12 cores.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
Read more >>