24/7 Product Support

Get simple product support for PostgreSQL to be on the safe side. We take care of any bugs in PostgreSQL and the CYBERTEC extended toolchain and make sure that these work as they should.

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24/7 Basic Support

Get 24/7 basic support to be covered at all times. We take care of any bug fixes, slow queries, and can assist you with backups, restoring and other troubleshooting topics. We are there for you whenever needed.

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24/7 Enterprise Support

Get 24/7 support for your enterprise to be fully protected and safe. We do not only take care of any kind of bug fixes or performance tuning and assist with your backups, we also support you with monitoring and upgrading or security checks. You will also benefit from included consulting hours, discounted training and a dedicated contact person.

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Services Overview

24/7 Product Support24/7 Basic Support 24/7 Enterprise Support
Query Tuning
Bugfix / Patches
Backup / Restore
Backup / Restore Assistance
DB/OS* Health Check on Request
DB/OS* Health Check Automated / Monthly
PostgreSQL Parameter Tuning
User ManagementSUPPORTIVE
Tablespace ManagementSUPPORTIVE
Slow Query Detection
Vacuum Tuning
Monitoring / AlertingSUPPORTIVE
PostgreSQL Update*SUPPORTIVE
PostgreSQL Upgrades*SUPPORTIVE
PostgreSQL
Deployment**
SUPPORTIVE
SizingSUPPORTIVE
DB Security CheckSUPPORTIVE
Trouble Shooting
PostgreSQL Packaging (RPM, DEB)
postgres-operator
Support for Extended Toolchain***
Drivers for C, Python, …
4 hours consulting per month
-50% on scheduled CYBERTEC trainings worldwide
Key Account Manager

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, cybertec-extensions, PostGIS, pgWatch, TDE

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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CONTACT

Contact our sales team for more information on our support packages.

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