Find out all about CYBERTEC Standard PostgreSQL Support packages here:
Product Support
Get product support for PostgreSQL to be on the safe side. Our team takes care of any bugs in PostgreSQL and the CYBERTEC extended toolchain and makes sure that these work as they should.
9/5 Basic Support
CYBERTEC 9/5 Basic Support includes all Product Support services. On top of that, it includes performance tuning and extended troubleshooting. 9/5 means that we’re here for you from Monday to Friday from 9am to 5pm (CET/MEZ).
Read more >>24/7 Basic Support
24/7 Basic Support covers you at all times. We take care of any bug fixes, slow queries, and can assist you with backups, restoring and other troubleshooting topics. We’re there for you whenever needed.
Read more >>24/7 Enterprise Support
Upgrade your enterprise with our 24/7 Enterprise Support to be fully protected and safe. Not only do we take care of any kind of bug fixes, performance tuning and assist with your backups, we also support you with monitoring, upgrading and security checks. You will also benefit from consulting hours, discounted training and a dedicated contact person, all included.
Standard PostgreSQL Support Services Overview
| 9/5 Basic Support | 24/7 Basic Support | 24/7 Enterprise Support | |
| Query-Tuning | ✖ | ✖ | ✖ |
| Bugfix/Patches | ✔ | ✔ | ✔ |
| Backup/Restore | ✖ | ✖ | ✖ |
| Backup/Restore – Assistance | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck / on Request | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck (auto)/ Monthly | ✖ | ✖ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ |
| User Management | ✖ | ✖ | SUPPORTIVE**** |
| Tablespace Management | ✖ | ✖ | SUPPORTIVE**** |
| Slow-Query-Detection | ✔ | ✔ | ✔ |
| Vacuum-Tuning | ✔ | ✔ | ✔ |
| Monitoring/Alerting | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL-Update* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL-Upgrades* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL-Deployment** | ✖ | ✖ | SUPPORTIVE**** |
| Sizing | ✖ | ✖ | SUPPORTIVE**** |
| DB-Security-Check | ✖ | ✖ | SUPPORTIVE**** |
| Trouble Shooting | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ |
| Drivers for C, Python……. | ✔ | ✔ | ✔ |
| Extended Product Support *** | ✔ | ✔ | ✔ |
| 4 Consulting hours/month | ✖ | ✖ | ✔ |
| -50% on our scheduled trainings worldwide | ✖ | ✖ | ✔ |
| Key Account Manager | ✖ | ✖ | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
**** Support with individual planning, errors and problems.
CYBERTEC STANDARD POSTGRESQL SUPPORT PACKAGES OVERVIEW
Download the full list of our support packages!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
Read more >>Get Standard PostgreSQL Support Today – Contact Us
Contact our sales team for more information on our support packages.
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