Product Support

Get simple product support for PostgreSQL to be on the safe side. We take care of any bugs in PostgreSQL and the CYBERTEC extended toolchain and make sure that these work as they should.

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9/5 Basic Support

CYBERTEC 9/5 Basic Support includes all Product Support services and on top also performance tuning and extended troubleshooting. 9/5 means that we’re here for you from Monday to Friday from 9am to 5pm (CET/MEZ).

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24/7 Basic Support

Get 24/7 basic support to be covered at all times. We take care of any bug fixes, slow queries, and can assist you with backups, restoring and other troubleshooting topics. We are there for you whenever needed.

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24/7 Enterprise Support

Get 24/7 support for your enterprise to be fully protected and safe. We do not only take care of any kind of bug fixes or performance tuning and assist with your backups, we also support you with monitoring and upgrading or security checks. You will also benefit from included consulting hours, discounted training and a dedicated contact person.

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Services Overview

9/5 Basic Support24/7 Basic Support24/7 Enterprise Support
Query-Tuning
Bugfix/Patches
Backup/Restore
Backup/Restore – Assistance
DB/OS*-HealthCheck / on Request
DB/OS*-HealthCheck (auto)/ Monthly
PostgreSQL Parameter Tuning
User ManagementSUPPORTIVE****
Tablespace ManagementSUPPORTIVE****
Slow-Query-Detection
Vacuum-Tuning
Monitoring/AlertingSUPPORTIVE****
PostgreSQL-Update*SUPPORTIVE****
PostgreSQL-Upgrades*SUPPORTIVE****
PostgreSQL-Deployment**SUPPORTIVE****
SizingSUPPORTIVE****
DB-Security-CheckSUPPORTIVE****
Trouble Shooting
PostgreSQL Packaging (RPM, DEB)
postgres-operator
Drivers for C, Python…….
Extended Product Support ***
4 Consulting hours/month
-50% on our scheduled trainings worldwide
Key Account Manager

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
**** Support with individual planning, errors and problems. 

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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CONTACT

Contact our sales team for more information on our support packages.

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