CYBERTEC 24/7 Basic Support includes all 24/7 Product Support services and on top also performance tuning and extended troubleshooting.
CYBERTEC provides all bug fixes for the most used platforms, processors or architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. In special cases we are at your disposal on request.
If you need database management included into your support package, please have a look at 24/7 Enterprise Support or 9/5 Remote DBA Services.
Services Overview
| 24/7 Product Support | 24/7 Basic Support | 24/7 Enterprise Support | |
| Query Tuning | ✖ | ✔ | ✔ |
| Bugfix / Patches | ✔ | ✔ | ✔ |
| Backup / Restore | ✖ | ✖ | ✖ |
| Backup / Restore Assistance | ✖ | ✔ | ✔ |
| DB/OS* Health Check on Request | ✖ | ✔ | ✔ |
| DB/OS* Health Check Automated / Monthly | ✖ | ✖ | ✖ |
| PostgreSQL Parameter Tuning | ✖ | ✔ | ✔ |
| User Management | ✖ | ✖ | SUPPORTIVE |
| Tablespace Management | ✖ | ✖ | SUPPORTIVE |
| Slow Query Detection | ✖ | ✔ | ✔ |
| Vacuum Tuning | ✖ | ✔ | ✔ |
| Monitoring / Alerting | ✖ | ✖ | SUPPORTIVE |
| PostgreSQL Update* | ✖ | ✖ | SUPPORTIVE |
| PostgreSQL Upgrades* | ✖ | ✖ | SUPPORTIVE |
| PostgreSQL Deployment** | ✖ | ✖ | SUPPORTIVE |
| Sizing | ✖ | ✖ | SUPPORTIVE |
| DB Security Check | ✖ | ✖ | SUPPORTIVE |
| Trouble Shooting | ✖ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ |
| Support for Extended Toolchain*** | ✔ | ✔ | ✔ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ |
| 4 hours consulting per month | ✖ | ✖ | ✔ |
| -50% on scheduled CYBERTEC trainings worldwide | ✖ | ✖ | ✔ |
| Key Account Manager | ✖ | ✖ | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, cybertec-extensions, PostGIS, pgWatch
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>Pricing
Pricing is based on an annual fee per core.
Contract minimum is 12 cores.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
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