CYBERTEC 24/7 Basic Support includes all 24/7 Product Support services and on top also performance tuning and extended troubleshooting.

CYBERTEC provides all bug fixes for the most used platforms, processors or architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. In special cases we are at your disposal on request.

If you need database management included into your support package, please have a look at 24/7 Enterprise Support or  9/5 Remote DBA Services.

Services Overview

24/7 Product Support24/7 Basic Support 24/7 Enterprise Support
Query Tuning
Bugfix / Patches
Backup / Restore
Backup / Restore Assistance
DB/OS* Health Check on Request
DB/OS* Health Check Automated / Monthly
PostgreSQL Parameter Tuning
User ManagementSUPPORTIVE
Tablespace ManagementSUPPORTIVE
Slow Query Detection
Vacuum Tuning
Monitoring / AlertingSUPPORTIVE
PostgreSQL Update*SUPPORTIVE
PostgreSQL Upgrades*SUPPORTIVE
PostgreSQL
Deployment**
SUPPORTIVE
SizingSUPPORTIVE
DB Security CheckSUPPORTIVE
Trouble Shooting
PostgreSQL Packaging (RPM, DEB)
postgres-operator
Support for Extended Toolchain***
Drivers for C, Python, …
4 hours consulting per month
-50% on scheduled CYBERTEC trainings worldwide
Key Account Manager

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, cybertec-extensions, PostGIS, pgWatch

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

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Pricing

Pricing is based on an annual fee per core.
Contract minimum is 12 cores.

Please contact us for detailed pricing information!

Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

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Contact

Contact our sales team to get 24/7 basic support today!

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