CYBERTEC 24/7 Basic Support includes all Product Support services as well as performance tuning and extended troubleshooting.
With 24/7 Basic Support, CYBERTEC provides all bug fixes for the most frequently used PostgreSQL platforms, processors and architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. On request, we can also assist you with special cases.
If you need database management included in your support package, please have a look at 24/7 Enterprise Support or see our 9/5 Remote DBA Services.
24/7 Basic Support Overview
| 9/5 Basic Support | 24/7 Basic Support | 24/7 Enterprise Support | |
| Query Tuning | ✔ | ✔ | ✔ |
| Bugfix/Patches | ✔ | ✔ | ✔ |
| Backup/Restore | ✖ | ✖ | ✖ |
| Backup/Restore – Assistance | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck / on Request | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck (auto) / Monthly | ✖ | ✖ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ |
| User Management | ✖ | ✖ | SUPPORTIVE**** |
| Tablespace Management | ✖ | ✖ | SUPPORTIVE**** |
| Slow Query Detection | ✔ | ✔ | ✔ |
| Vacuum Tuning | ✔ | ✔ | ✔ |
| Monitoring/Alerting | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Update* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Upgrades* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Deployment** | ✖ | ✖ | SUPPORTIVE**** |
| Sizing | ✖ | ✖ | SUPPORTIVE**** |
| DB Security Check | ✖ | ✖ | SUPPORTIVE**** |
| Troubleshooting | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ |
| Extended Product Support *** | ✔ | ✔ | ✔ |
| 4 Consulting hours/month | ✖ | ✖ | ✔ |
| -50% on our scheduled trainings worldwide | ✖ | ✖ | ✔ |
| Key Account Manager | ✖ | ✖ | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
**** Support with individual planning, errors and problems.
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full list of our support packages! Support packages are available for a variety of business needs, from small businesses to large enterprises. Find what services you need here!
Download PDF >>24/7 Basic Support Pricing
Pricing is based on an annual fee per core.
Contract minimum is 12 cores. Customers with large systems containing a high number of cores benefit from our unlimited support.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
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