CYBERTEC 24/7 Enterprise Support includes all 24/7 Basic Support services and adds assisted monitoring, monthly consulting hours, discounted training sessions and a dedicated contact person.
With 24/7 Enterprise Support, CYBERTEC provides all bug fixes for the most frequently used PostgreSQL platforms, processors and architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. On request, we can also assist you with special cases.
If you need a fully managed database service, have a look at our 9/5 Remote DBA or 24/7 Remote DBA Services.
24/7 Enterprise Support Services Overview
| 9/5 Basic Support | 24/7 Basic Support | 24/7 Enterprise Support | |
| Query Tuning | ✖ | ✖ | ✖ |
| Bug fix/Patches | ✔ | ✔ | ✔ |
| Backup/Restore | ✖ | ✖ | ✖ |
| Backup/Restore – Assistance | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck / on Request | ✔ | ✔ | ✔ |
| DB/OS*-HealthCheck (auto) / Monthly | ✖ | ✖ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ |
| User Management | ✖ | ✖ | SUPPORTIVE**** |
| Tablespace Management | ✖ | ✖ | SUPPORTIVE**** |
| Slow Query Detection | ✔ | ✔ | ✔ |
| Vacuum Tuning | ✔ | ✔ | ✔ |
| Monitoring/Alerting | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Update* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Upgrades* | ✖ | ✖ | SUPPORTIVE**** |
| PostgreSQL Deployment** | ✖ | ✖ | SUPPORTIVE**** |
| Sizing | ✖ | ✖ | SUPPORTIVE**** |
| DB Security Check | ✖ | ✖ | SUPPORTIVE**** |
| Troubleshooting | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ |
| Extended Product Support *** | ✔ | ✔ | ✔ |
| 4 Consulting hours/month | ✖ | ✖ | ✔ |
| -50% on our scheduled trainings worldwide | ✖ | ✖ | ✔ |
| Key Account Manager | ✖ | ✖ | ✔ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
**** Support with individual planning, errors and problems.
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full list of our support packages! Support packages are available for a variety of business needs, from small businesses to large enterprises. Find the services you need.
Download PDF >>24/7 Enterprise Support Pricing
Pricing is based on an annual fee per core.
Contract minimum is 12 cores. Customers with large systems with a high number of cores benefit from our unlimited support.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
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