CYBERTEC 9/5 Basic Support includes all Product Support services and on top also performance tuning and extended troubleshooting. 9/5 means that we’re here for you from Monday to Friday from 9am to 5pm (CET/MEZ). Other timezones on request.
CYBERTEC provides all bug fixes for the most used platforms, processors or architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. In special cases we are at your disposal on request.
If you need support around the clock, our 24/7 Basic Support may be the ideal package for you. If you need database management included into your support package, please have a look at 24/7 Enterprise Support or 9/5 Remote DBA Services.
|9/5 Basic Support||24/7 Basic Support||24/7 Enterprise Support|
|Backup/Restore – Assistance||✔||✔||✔|
|DB/OS*-HealthCheck / on Request||✔||✔||✔|
|DB/OS*-HealthCheck (auto) / Monthly||✖||✖||✖|
|PostgreSQL Parameter Tuning||✔||✔||✔|
|Slow Query Detection||✔||✔||✔|
|DB Security Check||✖||✖||SUPPORTIVE****|
|PostgreSQL Packaging (RPM, DEB)||✔||✔||✔|
|Drivers for C, Python, …||✔||✔||✔|
|Extended Product Support ***||✔||✔||✔|
|4 Consulting hours/month||✖||✖||✔|
|-50% on our scheduled trainings worldwide||✖||✖||✔|
|Key Account Manager||✖||✖||✔|
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
**** Support with individual planning, errors and problems.
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!Download PDF >>
Pricing is based on an annual fee per core.
Contract minimum is 12 cores. Customers with large systems with a high number of cores benefit from our unlimited support.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.Read more >>
Contact our sales team to get 9/5 basic support today!Contact us >>