CYBERTEC 9/5 Dedicated DBA support teenus sisaldab kaugteel Teie andmebaasi haldamist meie kogenud CYBERTEC-i eksperdi poolt. Oleme siin selleks, et hoolitseda probleemide eest enne, kui Te neid isegi märkate ning teavitame Teid ennetavalt võimalikest tulevastest probleemidest ja vajalikest toimingutest.
9/5 pakett tähendabm et Teie DBA on Teie jaoks olemas esmaspäevast reedeni kell 9.00-17-00(CET/MEZ). Muude ajatsoonide korral palun võtke ühendust.
Juhul kui Te ei vaja eraldi konsultanti Teie ettevõtte jaoks, palun tutvuge meie 9/5 Remote DBA või 24/7 Remote DBA teenusepaketiga.
Ülevaade teenustest
| 24/7 Remote DBA | 9/5 Remote DBA | 9/5 Dedicated DBA | 24/7 Cloud-based Support | |
| Query Tuning | ✖ | ✖ | ✖ | ✖ |
| Bugfix / Patches | ✔ | ✔ | ✔ | ✖ |
| Backup / Restore | ✔ | ✔ | ✔ | ✔ |
Backup / Restore Assistance | ✔ | ✔ | ✔ | ✔ |
| DB/OS* Health Check on Request | ✔ | ✔ | ✔ | ✔ |
| DB/OS*Health Check Automated / Monthly | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ | ✔ |
| User Management | ✔ | ✔ | ✔ | ✔ |
| Tablespace Management | ✔ | ✔ | ✔ | ✖ |
| Slow Query Detection | ✔ | ✔ | ✔ | ✔ |
| Vacuum Tuning | ✔ | ✔ | ✔ | ✔ |
| Monitoring / Alerting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Update* | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Upgrades* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Deployment** | ✔ | ✔ | ✔ | ✖ |
| Sizing | ✔ | ✔ | ✔ | ✖ |
| DB Security Check | ✔ | ✔ | ✔ | ✔ |
| Troubleshooting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✖ |
| postgres-operator | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python,… | ✔ | ✔ | ✔ | ✔ |
| Extended Product Support*** | ✔ | ✔ | ✔ | LIMITED |
Key Account Manager | ✔ | ✔ | ✔ | ✖ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
Hinnakiri
Hinnakujundus põhineb kuutasul andmebaasi instantsi kohta.
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Meie tugikanalid, SLA ja päringutele vastamise ajad
Loe rohkem lisainfot CYBERTEC-i tugikanalite, teenusetaseme lepingute ja tugipakettide reageerimisaegade kohta.
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