24/7 Cloud-based Support pakett tähendab, et toetame teid teie PostgreSQL andmebaasiga, mida majutatakse populaarsetes pilvplatvormides (Microsoft Azure, Amazon AWS, Google Cloud Platform, …).
See teenus sisaldab tõrkeotsingut, jõudluse häälestamist ja andmebaasi jälgimist. Juhime tähelepanu, et veaparandustega tegelemine ei kuulu selle teenuse juurde.
Ülevaade teenustest
| 24/7 Remote DBA | 9/5 Remote DBA | 9/5 Dedicated DBA | 24/7 Cloud-based Support | |
| Query Tuning | ✖ | ✖ | ✖ | ✖ |
| Bugfix / Patches | ✔ | ✔ | ✔ | ✖ |
| Backup / Restore | ✔ | ✔ | ✔ | ✔ |
Backup / Restore Assistance | ✔ | ✔ | ✔ | ✔ |
| DB/OS* Health Check on Request | ✔ | ✔ | ✔ | ✔ |
| DB/OS*Health Check Automated / Monthly | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Parameter Tuning | ✔ | ✔ | ✔ | ✔ |
| User Management | ✔ | ✔ | ✔ | ✔ |
| Tablespace Management | ✔ | ✔ | ✔ | ✖ |
| Slow Query Detection | ✔ | ✔ | ✔ | ✔ |
| Vacuum Tuning | ✔ | ✔ | ✔ | ✔ |
| Monitoring / Alerting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Update* | ✔ | ✔ | ✔ | ✖ |
| PostgreSQL Upgrades* | ✔ | ✔ | ✔ | ✖ |
PostgreSQL Deployment** | ✔ | ✔ | ✔ | ✖ |
| Sizing | ✔ | ✔ | ✔ | ✖ |
| DB Security Check | ✔ | ✔ | ✔ | ✔ |
| Troubleshooting | ✔ | ✔ | ✔ | ✔ |
| PostgreSQL Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✖ |
| postgres-operator | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python,… | ✔ | ✔ | ✔ | ✔ |
| Extended Product Support*** | ✔ | ✔ | ✔ | LIMITED |
Key Account Manager | ✔ | ✔ | ✔ | ✖ |
* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS
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