24/7 Cloud-based Support

24/7 Cloud-based Support oznacza, że pomagamy Ci z Twoją bazą danych PostgreSQL hostowaną na popularnych platformach chmurowych (Microsoft Azure, Amazon AWS, Google Cloud Platform,…).

Ta usługa obejmuje rozwiązywanie problemów, tuning wydajności i wspomagane monitorowanie. Należy pamiętać, że poprawki nie mogą być zawarte w tej usłudze.

Porównanie usług

	24/7 Remote DBA	9/5 Remote DBA	9/5 Dedicated DBA	24/7 Cloud-based Support
Query Tuning	✖	✖	✖	✖
Bugfix / Patches	✔	✔	✔	✖
Backup / Restore	✔	✔	✔	✔
Backup / Restore Assistance	✔	✔	✔	✔
DB/OS* Health Check on Request	✔	✔	✔	✔
DB/OS*Health Check Automated / Monthly	✔	✔	✔	✖
PostgreSQL Parameter Tuning	✔	✔	✔	✔
User Management	✔	✔	✔	✔
Tablespace Management	✔	✔	✔	✖
Slow Query Detection	✔	✔	✔	✔
Vacuum Tuning	✔	✔	✔	✔
Monitoring / Alerting	✔	✔	✔	✔
PostgreSQL Update*	✔	✔	✔	✖
PostgreSQL Upgrades*	✔	✔	✔	✖
PostgreSQL Deployment**	✔	✔	✔	✖
Sizing	✔	✔	✔	✖
DB Security Check	✔	✔	✔	✔
Troubleshooting	✔	✔	✔	✔
PostgreSQL Packaging (RPM, DEB)	✔	✔	✔	✖
postgres-operator	✔	✔	✔	✖
Drivers for C, Python,…	✔	✔	✔	✔
Extended Product Support***	✔	✔	✔	LIMITED
Key Account Manager	✔	✔	✔	✖

* needs to be planned at least 4 weeks ahead
** needs to be planned at least 2 days ahead
*** Please see “Product Support“; Additionally: Patroni (vip-manager, haproxy), pgbackrest, pgbouncer, contrib, PostGIS