Our product support covers any bugs and patches within PostgreSQL and the CYBERTEC extended toolchain. Whenever they do not work as they should, we will be there to help you and fix any issues as soon as possible.
CYBERTEC provides all bug fixes for the most used platforms, processors or architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. In special cases we are at your disposal on request.
If you have one or more CYBERTEC Extensions or products in use, we are happy to support you with bugfixes and patches within our Product Support Packages. For selected products and extensions, our Product Support customers exclusively receive the latest updates before everyone else.
If you need database performance tuning, design and management included into your support package, please have a look at 24/7 Basic Support or 24/7 Enterprise Support.
Service Overview
| Product Support | Extended Product Support | TDE Product Support | Data Masking Product Support | PGWatch Product Support | |
| PostgreSQL | ✔ | ✔ | ✔ | ✔ | ✖ |
| Which PostgreSQL EXTENSIONS are included? | |||||
| pg_timetable – Advanced Job Scheduling * |
Choose one Extension | ✔ | ✖ | ✖ | ✖ |
| pg_showplans – Monitoring Execution Plans * | ✔ | ✖ | ✖ | ✖ | |
| pg_squeeze – Shrinks Tables * | ✔ | ✖ | ✖ | ✖ | |
| Walbouncer – Enterprise Grade Partial Replication | ✔ | ✖ | ✖ | ✖ | |
| Oracle_FDW | ✔ | ✖ | ✖ | ✖ | |
| PL/pgSQL_sec | ✔ | ✖ | ✖ | ✖ | |
| PostgreSQL PRODUCTS | |||||
| PostgreSQL Transparent Data Encryption (TDE) * | ✖ | ✔ | ✔ | ✖ | ✖ |
| Data Masking for PostgreSQL * | ✖ | ✔ | ✖ | ✔ | ✖ |
| PGWatch – PostgreSQL Monitoring Tool * | ✖ | ✔ | ✖ | ✖ | ✔ |
| Which SERVICES are included? | |||||
| Maximum Response time | next business day | next business day | next business day | next business day | next business day |
| Bugfix/Patches | ✔ | ✔ | ✔ | ✔ | ✔ |
| Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✔ | ✖ |
| Docker Container | ✖ | ✖ | ✖ | ✖ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ | ✔ | ✖ |
* including latest updates
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full services list of our support packages!
Download PDF >>Pricing
Pricing is based on an annual fee per database instance.
There’s no minimum amount of instances.
Please contact us for detailed pricing information!
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
Read more >>