Our product support covers any bugs and patches within PostgreSQL and the CYBERTEC extended toolchain. Whenever they do not work as they should, we will be there to help you and fix any issues as soon as possible.

 

 

CYBERTEC provides all bug fixes for the most used platforms, processors or architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. In special cases we are at your disposal on request.

If you have one or more CYBERTEC Extensions or products in use, we are happy to support you with bugfixes and patches within our Product Support Packages. For selected products and extensions, our Product Support customers exclusively receive the latest updates before everyone else.

If you need database performance tuning, design and management included into your support package, please have a look at 24/7 Basic Support or 24/7 Enterprise Support.

 

Service Overview

Product SupportExtended Product SupportTDE Product SupportData Masking Product SupportPGWatch Product Support
PostgreSQL
Which PostgreSQL EXTENSIONS are included?
pg_timetable – Advanced Job Scheduling * 

 

Choose one Extension

pg_showplans –
Monitoring Execution Plans *
pg_squeeze – Shrinks Tables *
Walbouncer – Enterprise Grade Partial Replication
Oracle_FDW
PL/pgSQL_sec
PostgreSQL PRODUCTS
PostgreSQL Transparent Data Encryption (TDE) *
Data Masking for PostgreSQL *
PGWatch – PostgreSQL Monitoring Tool *
Which SERVICES are included?
Maximum Response timenext business daynext business daynext business daynext
business
day
next business day
Bugfix/Patches
Packaging (RPM, DEB)
Docker Container
postgres-operator
Drivers for C, Python, …

* including latest updates

CYBERTEC SUPPORT PACKAGES OVERVIEW

Download the full services list of our support packages!

Download PDF >>

Pricing

Pricing is based on an annual fee per database instance.
There’s no minimum amount of instances.

Please contact us for detailed pricing information!

Our Support Channels, SLA and Response Times

Read more about our various support channels, service level agreements and response times for support issues.

Read more >>

Contact

Contact our sales team to get product support today!

Contact us >>