Our product support covers patches and bug fixes for PostgreSQL and the CYBERTEC extended toolchain.
Whenever they require maintenance, we will be there to help you. Product Support customers enjoy speedy and reliable service.
CYBERTEC provides all bug fixes for the most frequently used PostgreSQL platforms, processors and architectures. This includes not only common platforms like Redhat, CentOS, Suse, etc. but also x86 / x64. On request, we can also assist you with special cases.
If you use any of our CYBERTEC extensions or products, we’ll be happy to support you with bug fixes and patches included in our packages. For selected products and extensions, our Product Support customers exclusively receive the latest updates before everyone else. Get ahead of the crowd and keep your competitive edge – our expertise is the right tool for your needs. We keep our customers constantly up-to-date – customer satisfaction is our priority number one.
If you need database performance tuning, design and management included in your support package, please have a look at 24/7 Basic Support or 24/7 Enterprise Support. If you don’t find what you need in our packages, please contact us for a consultation.
Product Support Service Overview
| Product Support | Extended Product Support | TDE Product Support | Data Masking Product Support | PGWatch Product Support | |
| PostgreSQL | ✔ | ✔ | ✔ | ✔ | ✖ |
| Which PostgreSQL EXTENSIONS are included? | |||||
| pg_timetable – Advanced Job Scheduling * |
Choose one Extension | ✔ | ✖ | ✖ | ✖ |
| pg_showplans – Monitoring Execution Plans * | ✔ | ✖ | ✖ | ✖ | |
| pg_squeeze – Shrinks Tables * | ✔ | ✖ | ✖ | ✖ | |
| Walbouncer – Enterprise Grade Partial Replication | ✔ | ✖ | ✖ | ✖ | |
| Oracle_FDW | ✔ | ✖ | ✖ | ✖ | |
| PL/pgSQL_sec | ✔ | ✖ | ✖ | ✖ | |
| PostgreSQL PRODUCTS | |||||
| PostgreSQL Transparent Data Encryption (TDE) * | ✖ | ✔ | ✔ | ✖ | ✖ |
| Data Masking for PostgreSQL * | ✖ | ✔ | ✖ | ✔ | ✖ |
| PGWatch – PostgreSQL Monitoring Tool * | ✖ | ✔ | ✖ | ✖ | ✔ |
| Which SERVICES are included? | |||||
| Maximum Response time | next business day | next business day | next business day | next business day | next business day |
| Bug fix/Patches | ✔ | ✔ | ✔ | ✔ | ✔ |
| Packaging (RPM, DEB) | ✔ | ✔ | ✔ | ✔ | ✖ |
| Docker Container | ✖ | ✖ | ✖ | ✖ | ✔ |
| postgres-operator | ✔ | ✔ | ✔ | ✔ | ✖ |
| Drivers for C, Python, … | ✔ | ✔ | ✔ | ✔ | ✖ |
* including latest updates
CYBERTEC SUPPORT PACKAGES OVERVIEW
Download the full list of our support packages! Support packages are available for a variety of business needs, from small businesses to large enterprises. Find what services you need here!
Download PDF >>Product Support Pricing
Pricing is based on an annual fee per core.
There’s no minimum number of cores.
Please contact us for detailed pricing information.
Our Support Channels, SLA and Response Times
Read more about our various support channels, service level agreements and response times for support issues.
Read more >>